Voice + chat. Retail + manufacturing.
Custom AI voice and chat agents built for retailers and manufacturers. Handle thousands of conversations simultaneously, trained on your products, your policies, your brand.
You're spending more on support every year, but your customers still wait too long, repeat themselves across channels, and leave frustrated. Here's why throwing more headcount at the problem stopped working.
Your support queue backs up at peak hours, weekends, and holidays. Every minute a customer waits is a minute they spend finding a competitor who answers faster. For retailers, that's abandoned carts. For manufacturers, that's lost reorders.
Seasonal spikes, product launches, and promotions create staffing nightmares. You're either overstaffed and burning money or understaffed and burning goodwill. Training new reps takes weeks, and half of them churn within the year.
"Where's my order?" "What's your return policy?" "Is this compatible with X?" Your most expensive resource, trained humans, spends 60-80% of their time on questions that have the exact same answer every time.
Phone, email, live chat, social DMs: each channel runs on different tools with different teams. Customers repeat themselves every time they switch. Your team wastes time re-gathering context instead of solving problems.
We build custom voice and chat agents trained on your specific business. A purpose-built team member that handles the volume while your people handle the complexity.
Voice and chat agents that answer in under 2 seconds, on your website, phone line, SMS, and social channels. No hold music. No business hours. Customers get help the moment they need it.
We build agents that know your catalog, your return policy, your warranty terms, and your brand voice. They sound like your best rep, because we train them on your best reps.
Handle 10 conversations or 10,000 simultaneously. Product launch day gets the same response quality as a quiet Tuesday. Consistent service at any volume, with no hiring, training, or overtime to manage.
The agent knows what it can handle and what it can't. Complex issues, upset customers, and high-value accounts get routed to your team with full context, so humans focus on work that actually needs a human.
Every deployment is tailored to your tech stack. We integrate with Zendesk, Salesforce, Shopify, SAP, and most major platforms.
We handle the AI complexity. You stay focused on your business. Here's what the process looks like.
We map your current support workflow: ticket volume, top questions, escalation paths, and channel mix. This tells us exactly where AI agents will have the biggest impact.
We build your custom agents using your product data, support docs, and conversation history. Every agent is tested against real scenarios from your ticket log before going live.
Your agents connect to your existing systems: CRM, order management, helpdesk, phone system. We handle the technical wiring. Your team doesn't need to change their tools.
Post-launch, we monitor agent performance weekly. Agents get smarter over time as we refine responses based on real conversations and new product data. You get a dashboard showing resolution rates, CSAT, and cost savings.
Our agents use large language models trained specifically on your data. They understand intent, handle multi-step conversations, and know when to escalate. Compared to a decision-tree chatbot, it's the difference between a phone tree and a real conversation.
A single AI agent handling voice and chat typically costs less per month than one full-time support rep, while handling the volume of 5-10 reps simultaneously. Most clients see 40-60% reduction in support costs within the first quarter. We'll give you a specific projection during the discovery call.
Most deployments go live within 3-4 weeks. Week one is discovery, weeks two and three are build and training, week four is testing and launch. Complex integrations with legacy systems may take an additional week or two.
No. We train voice agents with natural speech patterns, and chat agents match your brand's tone of voice. We use your existing support conversations as training data, so the agent sounds like your team. Most customers can't tell the difference.
The agent recognizes its limits and hands off to a human rep with the full conversation context attached. No customer has to repeat themselves. You set the escalation rules by topic, sentiment, customer tier, or any criteria that matters to your business.
Yes. Most clients start with chat on their website or a voice agent on their main support line, then expand to additional channels once they see results. The underlying agent is the same, so adding channels is straightforward.
All data is encrypted in transit and at rest. We don't use your customer conversations to train models for other clients. Your data stays yours. We can deploy on your infrastructure or ours, depending on your compliance requirements. We're happy to walk through our security architecture on the discovery call.
No. We handle the ongoing maintenance, model updates, and performance optimization. Your team's only job is to flag any product or policy changes so we can update the agent's knowledge base, which usually takes less than a day.
30 minutes. We'll map your support volume and show you exactly where AI agents will cut costs and improve resolution times.