Shaun Clowes
Shaun Clowes is the chief product officer at Confluent and former CPO at Salesforce’s MuleSoft and at Metromile. He was also the first head of growth at Atlassian, where he led product for Jira Agile and built the first-ever B2B growth team.
3 skills 3 insights
Career (separate track) Skills
Great product managers achieve disproportionate impact by prioritizing external market insights over internal delivery processes.
"And Steve Blanken, people used to talk about you should be spending 80% of your time thinking about things going on outside the building. You might not be outside the building, but you should spend 80..."
Discovery & Research Skills
To avoid confirmation bias, you must intentionally seek out new customer perspectives and data points that disprove your current assumptions.
"Avoid availability or confirmation bias. Most of the time people go talk to the people they always talk to and they learn nothing particularly new. They don't synthesize the results that they got from..."
Overlay: Building AI Products Skills
The effectiveness of AI-powered product features is constrained more by the quality and timeliness of the underlying data than by the model itself.
"Well, you've got this synthesis machine, which is this LLM thing that's going to help you do synthesis, but if it hasn't got all that data to do synthesis on top of, it's got nothing. And so that mean..."