Eoghan McCabe
Eoghan McCabe is the founder and CEO of Intercom, a customer service platform that has successfully pivoted to become an AI-first company with its agent product, Fin. After stepping away from the CEO role in 2020 due to health issues, Eoghan returned to find the company’s growth had stalled. Just one month after his return, ChatGPT launched, and within six weeks, Intercom had a working prototype of what would become Fin.
1 skills 1 insights
Strategy & Positioning Skills
Transitioning to an AI-first company requires a wartime mindset that aggressively eliminates legacy projects and cultural bloat to ensure survival.
"I said, we need to become a wartime company. If we don't fight for this, we are dead. I jumped hard on AI, but I also restarted the culture. I rewrote the values designed to be a sharp knife to cut ou..."