Eeke de Milliano

Implement process specifically to reduce unacceptable variance in standards while being careful not to stifle the creativity of your highest-performing talent.

"Process, by definition, is variance reducing. You're introducing it, because you worry that the variance in your org is too high. You want people to sort of meet a certain standard. And the cost of th..."

Hire your first product manager when the customer base expands beyond the builders' personal experience and the organization requires dedicated coordination across complex cross-functional dependencies.

"And I think the moment at which it became clear, "We really do need PMs at Stripe." And I think we felt the same way at Retool is, your customer base starts expanding. You start having different kinds..."